Enhancing Empathy, Call Resolution, and Sales Success at Echostarr

An introduction to interspersonal communication strategies for Customer Service "Gurus" here at Echostarr!
Format

Online
Course

Starting date

Sep
24

Author

Margaret McClintic

Video

12 minutes

Duration

4 weeks
120 Hours

Price

FREE

About the course

Learners will step into their role as a Connectivity Guru (Customer-first call center agent) and transform every customer interaction into an opportunity for trust, clarity, and success. In this course, learners will practice empathy, strengthen conflict resolution skills, and apply active listening to create meaningful connections with customers. Learners will analyze real scenarios, role-play challenging conversations, and adapt communication strategies to reduce frustration and build loyalty in conversations with customers. By the end of this course, learners will deliver faster resolutions, increase sales adoption, and elevate the customer experience—all while reinforcing Echostarr’s commitment to being customer-centric.

Practical approach

Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.

Real-Life oriented

Strategies shared and knowledge earned allows our students to interact with customers in realistic scenarios and know how to handle tough situations.

For your career

Whether you want to boost your career within the company you are working or improve your communication skills by applying the latest strategies we teach, this is the way.

Course Lessons

Margaret McClintic

Margaret is a seasoned Learning and Development professional with over eight years of experience designing high‑impact digital learning across corporate, educational, and military sectors. She has driven measurable results, including a 20% improvement in learner performance, a 60% increase in monthly active engagement, and higher training completion rates through gamification and scenario‑based learning. Margaret is skilled in LMS administration and applies data analytics to refine learning outcomes. Known for cross‑functional collaboration and accessibility‑focused design, she integrates UDL, AI‑enabled learning, and emerging technologies into student-centered learning experiences.
Created with